COVID-19 Customer Safety Protocols

While COVID-19 has affected most aspects of our lives, home heating and cooling service needs have not slowed down. Now more than ever, families are spending more time in their homes so it’s crucial that their HVAC systems are functioning correctly, not just for comfort, but more importantly, for your health.

Home services are not luxuries, they are necessities and as such, the government has labeled HVAC services as an “essential service.” We want to let our customers know that while PA will be slowly reopening counties across the state this summer, we are not easing up on our strict health and safety precautions. We are dedicated to supporting your family during this time in a safe and healthy manner.

Keep reading for more details on how we’re keeping our staff and customers safe.

COVID-19 Customer Engagement Protocol

The best way to prevent illness is to avoid being exposed to the COVID-19 virus. That’s why we have implemented extra precautions to ensure our customers’ and employees’ safety during this time.

What Our Customers Can Expect Before (and After) Each Appointment

All technicians must:

• Clean their hands, for at least 20 seconds
  • Hands must be cleaned after removing gloves, mask and boot covers.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol.
• Clean all tools

What Our Customers Can Expect During Each Appointment

All technicians must:

• Wear new gloves and disposable boots as well as facemasks in every customer’s home.
• Avoid close contact, maintaining a minimum distance of 6 feet between all personnel.
• Cover coughs and sneezes and avoid touching your eyes, nose, and mouth.

Safe Air Filter Removal

Technicians will place old air filters in a plastic bag and, with permission, dispose of it in the customer’s trash can. If the customer does not want the air filter disposed of in their home, the technician will dispose of it in the dumpster onsite at Unique Indoor Comfort.

Contactless Payment Process

We have removed any steps from the payment process that break social distancing rules. All information will be emailed to the customer while onsite for their review and/or approval. Work and payment authorization must be provided verbally (no customer signature is required or allowed).

In addition, if the customer is or appears to be sick during an appointment, our employees have been instructed to cancel the appointment and inform the customer that a member of the Customer Experience Group will contact them within 20 minutes to reschedule the visit.

Lastly, we have instructed all of our employees to stay home if they are feeling ill, or if any members of their household are ill.

By practicing these safety protocols, we can continue to provide our essential services to the community, while ensuring your safety at home.

With these protocols, you can be confident in our ability to safely:

• Perform your annual maintenance to ensure your equipment is in optimal condition for the warmer weather.
• Replace an existing system that has failed.
• Provide an estimate and/or installation of air conditioning to an older home.

We will continue to monitor the situation and put the health and safety of our customers and employees first.

If you do not feel comfortable having a technician in your home, please ask about our virtual appointments, and feel free to contact us if you have any questions about our Covid-19 protocols!